Effective Date: [Insert Date]

Clear Policies. No Surprises.

At Emerald Lake RV Resort, we aim to keep things simple, fair, and transparent. Please review our refund policy before making a reservation.

1. Reservation Payments

• All reservations may require full or partial payment at the time of booking
• Monthly stays must be paid in advance

2. Cancellation Policy

Short-Term Stays (Nightly / Weekly)

• Cancellations made 48 hours or more before check-in may be eligible for a full or partial refund
• Cancellations made within 48 hours of check-in may not be eligible for a refund

Long-Term Stays (Monthly)

• Monthly payments are non-refundable once the stay has begun
• Early departures do not qualify for refunds

3. No-Show Policy

• Guests who fail to arrive on the scheduled check-in date without notice will be considered a no-show
• No-shows are non-refundable

4. Early Departures

• No refunds will be issued for unused days due to early check-out

5. Weather Policy

• We do not offer refunds for weather conditions, natural events, or circumstances beyond our control

6. Facility Availability

• Amenities may occasionally be unavailable due to maintenance or upgrades
• This does not qualify for refunds

7. Refund Processing

• Approved refunds will be processed within 5–10 business days
• Refund method will match the original payment method where possible

8. Management Discretion

• All refunds are subject to management approval
• Special circumstances may be considered on a case-by-case basis

Need Help?

For any questions regarding cancellations or refunds:

stay@emeraldlakerv.com
+1 229-254-0646